icom Connectivity Suite – M2M SIM

The INSYS/Tele2 Premium industrial SIM cards are designed specifically for M2M applications:

The M2M SIM card is capable of multi-roaming depending on the available M2M rate plans and according to the INSYS/Tele2 published Country List. However, the M2M SIM card does not allow multi-roaming in Sweden.

Provisioning
The provision of each SIM card will be charged by single payment and furnishes the customer the physical SIM card plus a 12-digit licence key. eID (embedded Identity Document) and ICCID (Integrated Circuit Card Identifier) are on the SIM card and also used to identify your card in the SIM portal. Redeeming the 12-digit licence key registers the SIM card for management in the SIM Management Portal. Licence key redemption requires a valid SIM Management Portal account. The SIM card must be registered within two (2) years of its shipment date. The SIM card must be inserted into a compatible hardware device with a suitable antenna (purchased separately) and properly configured. The PIN is disabled.

All SIM cards are delivered in the “Deactivated” status. To begin using a SIM card, an account admin must register the SIM card with the given licence key to appear in the account, activate the SIM card, and assign a valid rate plan. All unregistered or improperly registered SIM cards will remain deactivated. The customer can find further information about SIM Card registration and activation in the SIM Management Portal Online Help.

The use of icom Connectivity Suite - M2M SIM requires each customer agree to and sign a valid M2M SIM contract with INSYS icom GMBH. Upon contract approval, INSYS provides the customer a 12-digit licence key to redeem the "M2M SIM Access Post-Paid Rate Plans" item. Redeeming this item allows the customer to assign the designated, post-paid rate plans to the SIM cards registered to the contract. Licence key redemption requires a valid SIM Management Portal account. This is a one-time per contract valid until contract Cancellation.

This item provides companies a trial (i.e. test period) to perform on-site solution validation before entering into a long-term M2M SIM contract with INSYS icom GMBH. A valid SIM Management Portal account is required to use a Trial.

M2M SIM Europe-Trial 500 MB/10 SMS includes:

The trial begins when the SIM card assigned to this rate plan changes to "Activated" status. The trial must begin within two (2) years of the trial shipment date.
The trial ends the moment of the following statements are true:

When reaching the end of the trial:

Only one trial per customer is possible. A trial cannot be extended.

This item provides companies a trial (i.e. test period) to perform on-site solution validation before entering into a long-term M2M SIM contract with INSYS icom GMBH. A valid SIM Management Portal account is required to use a Trial.

M2M SIM E+USA-Trial 500 MB/10 SMS includes:

The trial begins when the SIM card assigned to this rate plan changes to "Activated" status. The trial must begin within two (2) years of the trial shipment date.
The trial ends the moment of the following statements are true:

When reaching the end of the trial:

Only one trial per customer is possible. A trial cannot be extended.

M2M assigned rate plans
SIM cards set to the "Activated" state during the accounting month incur charges (i.e. active cards). SIM cards without a rate plan assigned may not be set to "Activated" state. The minimum chargeable amount for an active SIM card is the cost of the rate plan assigned at the end of the accounting month. Additional "Excess" charges may apply based on the actual data consumption by volume and price zone as compared to the assigned rate plan offer.

M2M excess rate plans
Additional costs for excess data arise when the card usage exceeds the included volume offered in the rate plan and/or if the card consumed data in price zones outside of the price zones offered in the rate plan ^[2]. The "flexible pooling ^[3]" feature of INSYS M2M SIM helps customers avoid excess data charges by "pooling" (i.e. grouping) the included volume of all active cards within a contract that have the same assigned rate plan. Excess data charges for the pool using "flexible pooling" are incurred only if the total data consumption of the pool exceeds the total included volume of the pool ^[4]. Automated deactivation ^[5] of a SIM card may limit "flexible pooling" in the next accounting month. It is the responsibility of the customer to actively manage the SIM card activation/deactivation and assignment of rate plans. The SIM Management Portal is available for this task.

Supported services:
SIM card settings
Customers use the SIM Management Portal "Card details" menu to set assigned rate plans and activate/deactivate registered SIM cards. Only SIM cards with an assigned rate plan may be set to "Activated" state.

Usage by contract
The SIM Management Portal menu shows the assigned rate plans and number of active cards by rate plan in the usage table for each contract. All of the rate plans assigned to active cards at the end of the accounting month are chargeable and will appear on the invoice. Reference Billing and Payment for additional information.

Multi-roaming
Each assigned rate plan provides multi-roaming for highest network availability as well as unsteered roaming within the specified price zones. The roaming providers and their support of 2G/3G/4G can be taken from the INSYS/Tele2 published Country List be applied^[6].

IP data traffic
Each assigned rate plan lists the amount of included data volume.
Data traffic may incur excess charges according to Cost computation and M2M excess rate plans.
The data volume will be rounded to 1 kB per session for charging. The monthly billing data is rounded up to the next full MB.

SMS
SMS can be sent and received.
Each assigned rate plan lists the amount of included SMS volume.
Each SMS dispatch (sent) immediately incurs excess charges according to Cost computation and M2M excess rate plans.

Rate plans:

INSYS icom offers training and consulting to help customers get the most value from this product. Visit our Support page or send an e-mail to training@insys-icom.com to learn more about the training courses and consulting services available for this product.

With regard to the chargeable service icom Connectivity Suite – M2M SIM, INSYS assures each end customer an availability of 99.8% of the SIM Management Portal per calendar year. The service is considered "available" if the SIM Management Portal accepts authorised login attempts AND the SIM Management Portal accepts changes to account or SIM card settings. Periods of unavailability as defined in § 6.2 General terms and conditions for the use of Online Services are excluded from this availability, unless this document expressly provides otherwise.

INSYS provides the service availability status of the SIM Management Portal for each customer account on the icom Connectivity Suite – Status Page. A direct link (URL) to the account Status Page is displayed within the icom Connectivity Suite by selecting the "My VPN Hub" tab. The direct link to the Status Page authenticates the account using the Instance ID and the default code displayed to the user on the "My VPN Hub" tab. INSYS recommends that its customers record their direct link, Instance ID, and default code offline for reference if the system becomes unavailable. To access the Status Page if icom Connectivity Suite - M2M SIM does not accept authorised login attempts, visit the Status Page and manually enter the account’s Instance ID and default code. INSYS recommends first visiting the Status Page in case of a perceived interruption of the service before contacting Technical Support.

The regular maintenance window for icom Connectivity Suite – M2M SIM is between 06:00 and 09:00 AM CET/CEST every Tuesday. During this time, individual outages as well as impairments of the availability of the chargeable services due to maintenance, installation or conversion work coordinated with the user, as well as planned shutdowns or decommissioning coordinated with the user may occur during this time. However, INSYS reserves the right to conduct critical or urgently required maintenance work at times outside this maintenance window in order to react to unexpected service outages or threats to the legitimate interests of INSYS or its customers.

If an incident related to availability occurs, INSYS assures to notify affected customers of the incident resolution status within 2.5 hours of the customer’s initial notification. During an availability incident, INSYS reserves the right to display the incident resolution status exclusively on the Status Page as a notification to affected customers. In addition, INSYS may decide to send e-mail notifications to the contact person stored in the icom Connectivity Suite – Management Portal. Refer to § Notifications for more information.

If the service does not achieve the promised availability of this Service Level Agreement, the customer has a special right of termination at the end of the respective month within four (4) weeks after determination of the deviation. Limitation: Customers who have problems accessing or connecting to icom Connectivity Suite - M2M SIM while the Status Page reports that the account/service is available are subject to the specified Technical Support and Documentation provisions available for this product.