The icom Connectivity Suite – VPN is a service of INSYS icom for the simple and secure network connection of locations, plants, control centers and mobile devices via a VPN network.

This Configuration Guide only applies to INSYS Smart Devices running icom OS. These include the router series MRX, MRO, ECR and SCR (plus possible later series).


If a device has been added in the icom Connectivity Suite – VPN, it needs to be configured for the VPN service.


The following Configuration Guide shows how to configure an INSYS router with icom OS for the icom Connectivity Suite – VPN. There are two options for configuring the router depending on its initial condition:

  • A router that is in default settings and has no Internet connection yet should be commissioned for the icom Connectivity Suite – VPN using the startup wizard.

  • A router that is already configured and has Internet connection should be configured for the icom Connectivity Suite – VPN manually.

Configuration via startup wizard

It is prerequisite that the device is already added to the icom Connectivity Suite – VPN. Refer to this Configuration Guide to find out how to add the device.

  1. Set up the router as described in the appropriate Quick Installation Guide until you reach step D.

  2. Configure Internet access as described, select icom Connectivity Suite - VPN as VPN connection and enter your Customer name and Device code. [1]

  3. Click on Execute wizard.

The router will connect to the icom Connectivity Suite – VPN now and retrieve its VPN configuration for this.

Manual configuration via web interface

It is prerequisite that the router has Internet connection and is already added to the icom Connectivity Suite – VPN. Refer to this Configuration Guide to find out how to add the device.

  1. Open the web interface of the icom Connectivity Suite using a browser:

  2. Select the Devices tab.

  3. Locate the row of the router you want to configure and click on Download () in the Manage column.

  4. Click on INSYS Router Configuration and store the configuration file on your computer. [2]

  5. Open web interface of the router using a browser:


    • User name: insys (default)

    • Password: icom (default)

  6. In the AdministrationProfiles menu, select above configuration file in the Import profile or ASCII configuration file section and click on Import profile.

  7. Apply the uploaded configuration file (text execute). [3]

  8. Activate profile by clicking the blinking gear in the title bar (). [4]

However, this does not yet ensure a secure configuration for the icom Connectivity Suite – VPN since this depends on the router settings that have already been made. If more than one WAN chain or a VPN tunnel have already been configured for example, this may cause conflicts with the configuration file. A further manual editing of the configuration is necessary then. Instructions for this are available in the inline and online help of the router. Click the question mark () in the header of the web interface to show the inline help.


  • You can verify a successful connection when the state changes to online on the Devices tab of the icom Connectivity Suite. Please note that this may take up to a few minutes.

  • If it does not get online, check the following:

    • Cellular connection status in the StatusSlot [x]: LTE menu (in case of an LTE router)

    • Connection status in the StatusSystem status menu

    • OpenVPN log in the StatusLog view menu

  • Refer to the icom Connectivity Suite manual for more information.

1. The Customer name is shown in the My VPN Hub tab. If no special Device code has been specified when adding the device, the default code is also shown in the My VPN Hub tab.
2. This is a regular ASCII configuration file for updating the profile of the router with the necessary settings.
3. Applying an ASCII configuration file means that the opened profile will be amended or modified by the configurations contained. The opened profile will not be activated by this.
4. All settings are stored in profiles. Only the activation of a profile causes that the router takes on and executes the settings.